Basseterre, St. Kitts (Public Infrastructure News) – Shanda Queeley-Hanley, Customer Service Manager at the St. Kitts Water Services Department (WSD), made her first appearance on the Water Line on Wednesday, June 11, 2025, sharing valuable insights about customer service at the department.
In a twenty-minute discussion about the nature of her work and its implications for WSD customers, Mrs. Queeley-Hanley briefed listeners on a range of topics including, new service requests, billing inquiries, requests to reposition meters, and more.
Addressing the question of what customer service in the context of her leadership is like, Mrs. Queeley-Hanley said:
“I love the practice of good service. Even though $20 might feel like it’s not a lot, we are to offer that service like [customers] are paying a million dollars.”
Shanda Queeley-Hanley | WSD Customer Service Manager
The Water Line airs on the second and fourth Wednesday of each month on ZIZ.
For more information from the WSD and the Ministry of Public Infrastructure, Energy, Utilities, and Domestic Transport, visit water.gov.kn, mopieudt.gov.kn, and follow the WSD on Facebook.
